Contact Us & Terms

If you have any queries about our service, please give us a call or message us via the contact form. 

General Enquiries

01903 223355

Send us a message

TERMS AND CONDITIONS

Products and Orders

All our gifts are freshly made on the day of delivery by our florist. Unlike some of our competitors, we do not pre-make or pre-pack our gifts and we never send our deliveries by overnight / 48 hours couriers or any other postal services unless requested. All items are individually made and will therefore vary slightly with the seasons and the interpretation of the florist making the gift. All products are subject to availability. flowers4 reserves the right to provide contents and packaging of equal or greater value without notice.

Prices

Our prices include Value Added Tax (VAT) @ 20.0%. Prices do not include delivery and service charge. Please refer to the Delivery section for prices.

Payment

We accept, Visa, MasterCard, Delta / Visa Debit, and Switch / Maestro when ordering online. All credit card details are encrypted over an SSL connection using a security certificate. If preferred, customers can telephone their payment details by telephone on +44 1903 223355. Please note that orders will not be carried out until full payment has been received.

Delivery Area

Delivering to:

 Worthing, Littlehampton, Angmering, Rustington, Arundel, Ford, Yapton, Bogna Regis Chichester, Tangmere, Hove, Brighton, Horsham, Storrington, Washington, Ashington, Findon & Findon Valley, Steyning, Portslade, Henfield, Small Dole and the areas in between. 

Post codes for our delivery areas are: 

BN13, BN14, BN15,BN16, BN17, BN18, BN10, BN11, BN12, BN1, BN2, BN3, BN4, BN5, BN6, BN7, BN8, BN41,BN42,BN43,BN44, BN45 BN50, BN51, BN52, BN88, BN99, GU28, PO18, PO19, PO20, PO21, PO22, RH14, RH15, RH20

We will endeavour to deliver your gift at your preferred time but we cannot guarantee we can always accommodate this during busy times. We offer a Free instore click and collect service daily Monday to Saturday. 

We cannot be held responsible for delivery failures due to incorrect information provided by the customer. Same day delivery and next day delivery to UK recipients are normally possible on all flower orders received by 2.00pm GMT (GMT+1 Mar to Oct). This excludes Saturday, Sunday and public holidays.

Delivery to hospitals – please be aware that not all hospitals accept fresh flowers into the wards: please check with the hospital you are sending flowers to before ordering. We cannot be held responsible if fresh flowers are refused by the hospital.

Cancellation

Orders may be cancelled or amended up until 12pm on the working day prior to delivery, with the exception of any funeral orders. Funeral orders require 48 hours notice. International orders may be amended or cancelled up to 48 hours prior to the delivery date. Where the customer exercises their right to cancel, we will return their money to their account within 7 days of cancellation.

To amend or cancel your order please call us on 01903 223355 Upon completing the order process, you are agreeing to be bound by our terms and conditions as detailed here. We will send an email confirmation of your order to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

Complaints

Any complaints regarding the products of an order must be received within 7 days of the order delivery date 0n 01903 223355 A complaint received more than 7 days after the order delivery date is deemed invalid.